faq

Q01
What is the minimum order quantity?

It depends on the size. For example, 1,000 pcs for 30mm and 100 pcs for 100mm.

Q02
How long is the sample delivery time?

It depends on the complexity of the product. For simple products such as O-rings, it can be as fast as 3-4 weeks, while for complex shapes, it can take up to 8-10 weeks.

Q03
What is the lead time for mass production?

Generally 6 weeks for regular orders.

Q04
What certifications does your company have?

Our company is audited annually and certified by the latest version of  ISO9001:2015 和 IATF 16949:2016.

Q05
Can you provide PPAP documents?

Yes, this is a basic requirement for our company.

Q06
Do you provide OEM services?

Yes, this is our specialty.

Q07
In what fields are shock absorption products applied?

They are applied in industrial machinery, agricultural machinery/construction vehicles, transportation/automotive industry, yacht engine shock absorption, horticulture/weeding industry, and engine shock absorption industry, etc.

Q08
Can you customize logos or engrave words?

Yes, there is no problem.

Q09
What are the payment terms?

For the first transaction, the mold fee and 100% of the production cost must be paid before shipment. After a year of cooperation, the account can be evaluated for 30 or 60 days.

Q10
Can you meet the EU REACH & ROHS specifications?

Yes, this is a basic requirement for our company.

Q11
Can you meet specifications for food-grade, drinking water-grade, flame-retardant, etc.?

Yes, there is no problem. Some rubber materials have even been certified directly.

Q12
Can you meet automotive industry specifications?

Generally, there is no problem. Our company frequently handles the specifications of major brands such as VW, DBL Mercedes-Benz, and GS BMW.

Q13
What materials can you produce?

EPDM, NR, NBR, SBR, silicone, fluoro-silicone, Viton, CR, PU, etc.